Retail TouchPoints

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How AI Can Help You Create Human-Centric Retail Experiences

Generative AI may be generating buzz, but for tech-savvy retailers, AI is not a new technology. Conversational AI has been foundational to many customer experience technologies we now take for…

Executive Viewpoints August 31

Macy’s to Sell Gap Sleepwear and Intimates; Academy Adds L.L.Bean Merchandise

In a first-ever partnership between two retail icons, Macy’s will carry an exclusive collection of sleepwear, underwear and intimates for men and women from Gap. The assortment, which will feature…

News August 30

Ace Hardware on Track to Open 170 New Stores in 2023

Retailer-owned cooperative Ace Hardware has opened more than 100 new stores this year and plans to push the total to 170 by the end of 2023. This rapid expansion pace…

News August 30
Customer loyalty research from Retail TouchPoints reveals that brands are diversifying their toolkits to better resonate online.

How Are Retailers Driving Shopper Retention and Loyalty?

Nearly two-thirds of consumers (65%) say they “love” fewer than three brands, according to a U.S.-based survey conducted by Dynata. Moreover, nine in 10 proclaim they do not love nor…

Features August 30
Mitchell Gold + Bob Williams has abruptly shut down.

National Furniture Chain Mitchell Gold + Bob Williams Folds Under Financial Pressures

High-end furniture retailer Mitchell Gold + Bob Williams has abruptly shut down and laid off more than 500 employees in North Carolina, multiple sources report. In a notice to employees,…

News August 30
Henry Rose partnered with Constellation to reuse and repurpose content for different TikTok ad formats.

How Henry Rose Drove 1.9M TikTok Impressions with Agile Creative

The average TikTok user spends 95 minutes per day on the app and opens it 19 times per day — just a few of the reasons that brands like Henry…

Features August 30

7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers…

Executive Viewpoints August 30
E.l.f. has acquired the skin care brand Naturium.

E.l.f. Expands Skin Care Lineup with $355M Acquisition of Naturium

E.l.f. Beauty has acquired the fast-growing skin care brand Naturium for $355 million in a combination of cash and stock. The acquisition is expected to close around Sept. 30, 2023…

News August 29
Walmart is expanding its drone delivery program with help from Alphabet's Wing.

Walmart to Co-Pilot Drone Delivery with Alphabet

Walmart’s drone delivery program is already well underway, with the retailer having completed 10,000 deliveries over the last two years in partnership with DroneUp. Now Walmart is expanding its efforts…

News August 29
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