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Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

Online return fraud cost U.S. retailers $22.8 billion in 2022. For every $100 in returned merchandise accepted, U.S. retailers lose $10.40 to return fraud, the NRF has calculated. While it is possible for…

Executive Viewpoints October 18

Revolution Underfoot: How Adaptable and Sustainable Flooring Transforms Retail Environments

In the ever-evolving world of retail, adaptability isn’t just an advantage — it’s a necessity. Today’s consumers seek immersive experiences that transcend the digital realm and come alive in physical…

Executive Viewpoints October 18

Zulily Supports Stressed-Out Moms this Holiday Season with Help from Queer Eye’s Jonathan Van Ness

The holidays are a time of joy and charity, but they are also a time of stress, overeating/drinking/indulging, money worries and family squabbles. To help moms and other caregivers manage…

News October 17
Vitamin Shoppe store exterior

Vitamin Shoppe Deploys Mobile-First POS and Unified Promo Solutions

The Vitamin Shoppe will update its point-of-sale and promotions capabilities chainwide with solutions from Jumpmind. The retailer will deploy Jumpmind Commerce, a cloud-native, mobile-first POS solution, and Jumpmind Promote, for…

News October 17
Fake reviews

Amazon, Expedia, Glassdoor Launch Coalition to Fight Fake Reviews

Some of the biggest names in online commerce have formed the Coalition for Trusted Reviews, a cross-industry collaboration seeking to define best practices for hosting online reviews and sharing methods…

News October 17

Encourage Your Customers to Call Again. Here’s How.

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel.  Entire service teams are dedicated to keeping down the…

Executive Viewpoints October 17

Best Buy to Exit Physical DVD and Blu-Ray Sales in 2024

In yet another sign of the triumph of streaming, Best Buy will reportedly stop selling physical DVDs in-store and online beginning in 2024, according to CNBC and other media outlets.…

News October 16

Walmart to Open 5th Next-Gen Fulfillment Center in 2026

Walmart, which had announced plans to open four next-generation fulfillment centers in June 2022, will build a fifth location scheduled to open in 2026 in Stockton, Calif. The 900,000-square-foot facility…

News October 16
Banana Republic's new flagship in San Franscisco.

Banana Republic Marks Move into Lifestyle with New San Francisco Flagship

Banana Republic has opened its new flagship store on Geary Street in San Francisco’s historic Union Square shopping district, and its new home goods line BR Home is getting the…

News October 16
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