Retail TouchPoints

‘You Sunk My Battleship!’: Toys ‘R’ Us Shops to Open at Navy Exchange Stores

WHP Global has licensed Toys ‘R’ Us shops for two Navy Exchange Service Command (NEXCOM) stores, with plans for additional locations in 2025. The shop-in-shops will launch this fall at…

Dick’s Makes Olympic Play with Team USA Partnership, Plans to go for Gold at 2028 Games

As the Olympics kick off in Paris, Dick’s Sporting Goods has been awarded the title of Official Sporting Goods Retail Provider of Team USA for the 2028 Olympics (LA28), which…

Sam’s Club Brings Advertising to App-Based Scan & Go Checkout Experience

The Sam’s Club Member Access Platform (MAP), the retailer’s media network, is launching display ads in the Scan & Go mobile checkout experience, with the aim of reaching consumers closer to their point…

Michaels Expands Delivery Options via DoorDash and Uber Eats

Michaels will expand same-day delivery from its 1,200+ stores through new partnerships with DoorDash and Uber Eats. The arts and crafts retailer has offered same-day delivery via Instacart since April…

Exclusive: Automated Voice Agents are Hurting Customer Retention

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration…

Retail’s Boundary-Breakers: 20 Industry Leaders Challenging the Status Quo

Level Up Your Retail Loyalty Strategy with Smart Gamification

As the retail landscape has become increasingly digital, gamification has evolved from a cool trend to a proven strategy. In fact, a 2023 report estimated the size of the gamification market as…

Walmart Leases Space for Senior-Focused Primary Care in 23 Locations

Walmart will lease clinical space for senior-focused primary care centers at 23 Walmart Supercenter stores in Florida, Georgia, Missouri and Texas. Health care services company CenterWell will operate the clinics…

Southwest Airlines Taps TikTok Creators to Offer ‘Shoppable Flights’

Southwest Airlines is partnering with creators in various subcultures of TikTok to both highlight travel inspiration and offer an easy way to book flights on its airline. Ten different creators based…