Retail TouchPoints

TouchPoints TV at #NRF13: Todd Berner, StepOne Systems

  Todd Berner, StepOne Systems In this episode of TouchPoints TV, Todd Berner, CEO of StepOne Systems, discusses how it has been a pivotal year for mobile. However, he shares…

RetailROI Raises $360K, Remembers Barry Wise

Charitable foundation Retail Orphan Initiative (RetailROI) raised a total of $360,000 during its annual Super Saturday event prior to the NRF BIG Show; $5,000 of the money collected was in…

Personalization Is Not A Key Motivator For Shoppers, Oracle Survey Reveals

While consumers may say they want a more personalized shopping interaction, they rank personalization behind service and experience, according to findings from the Evolution of Experience Retailing, which was recently…

Go Daddy Partners With First Data To Introduce Payment Solutions

Go Daddy, a domain name provider for small businesses, has partnered with First Data Corporation to offer the Go Daddy Payment Solutions for small businesses. The Go Daddy Payment Solutions…

TouchPoints TV at #NRF13: Henry Helgeson and Dan Dufault, Merchant Warehouse

  Henry Helgeson and Dan Dufault of Merchant Warehouse Within the last year, there have been a variety of developments in the payment space. Two key trends that came more…

TouchPoints TV at #NRF13: Alison Henriksen, Specialty Fashion Group

  Alison Henriksen, Specialty Fashion Group Henriksen explained Specialty Fashion Group (SFG), the largest women’s apparel retailer in Australia, with 900+ stores and 8 eCommerce web sites. The company has…

TouchPoints TV at #NRF13: Chris Isbrecht, MaaS360

  Chris Isbrecht, MaaS360 Isbrecht talks about the importance of mobile device management for retailers. He explains the advantages and disadvantages of BYOD (Bring Your Own Device). “There are lots…

Looking Forward To A Great Year In Retail By Debbie Hauss As I stated in the Retail TouchPoints NRF recap: If 2009 was the low point for the retail industry…

Nine Retailers Chosen For Best Online Customer Service

In its 15th Annual Mystery Shopping Study, the e-tailing group has announced nine merchants that offer the best customer service, out of the top 100. Winners include (in alphabetical order):…