Retail TouchPoints

Getting It Right: Customer Service Is Key To Ensuring Loyalty

Customer service continues to be an area of strong focus for retailers. In fact, most (86%) said they viewed customer service as very important to their organizations, followed by 64%…

Solution Roundup: 10 Companies Provide Retailers With New And Updated Solutions

Retailers are seeking innovative solutions and services to help them better keep pace with a variety of trends across digital and physical channels. Below is a snapshot of 10 companies…

Payvment Leaves Social Commerce Space, Refers Customers To Ecwid

Payvment, a social commerce platform, today announced its departure from the social commerce space. The company is referring all current customers to Ecwid, a provider of a cloud-based, store-builder software…

Perry Ellis Boosts Customer Engagement With Mobile POS

More retailers are recognizing the variety of potential benefits they can gain by implementing mPOS in stores. For example, arming store associates and managers with tablets helps retailers improve customer…

TouchPoints TV at #NRF13: Robert Danahy, Zebra Technologies

  Robert Danahy, Zebra Technologies Robert Danahy, Director of Mobile, Desktop and Wireless Technology at Zebra talks with RTP Publisher Andrew Gaffney about the company’s recent expansion of mobile POS…

Sephora Sees 167% Boost In Mobile Orders During 2012

Mobile has become an essential shopping tool for consumers. In fact, during the 2012 holiday season, 80% of smartphone and tablet users tapped their devices to browse and buy inventory,…

Crocs, a retailer and manufacturer of casual footwear, is upgrading to the SAP Apparel and Footwear supply chain management application from SAP Retail. Implementation is underway at Crocs, which selected…

TouchPoints TV at #NRF13: Bruce Warren, Empathica

  Bruce Warren, Empathica Warren talked about the “challenged economy” affecting retailers’ strategies today. He noted a blurring between the lines of operations and marketing and said that social media…

TouchPoints TV at #NRF13: Gary Edwards, Empathica

  Gary Edwards, Empathica Edwards noted that “it’s been a tough year for retailers” regarding consumer perceptions. “We see more and more that the focus has to be on the…