Retail leaders have previously spent their energy learning about what AI could do. Now, they’re measuring what it can actually achieve. Which tools are delivering a solid ROI? Where are the gaps? And with Holiday 2026 on the horizon, how should retailers be positioning themselves right now?
Retail TouchPoints is bringing together some of the sharpest minds in retail to answer those questions in a live webinar on Aug. 25 at 11 a.m. PT/2 p.m. ET.
Register now.
The panel will feature an exceptional group of retail and technology leaders:
- Neelima Sharma, SVP, Omnichannel and Ecommerce Technology, Lowe’s
- Sumit Anand, EVP and CIO, Academy Sports + Outdoors
- Aaron Cheris, Partner and Global Head of Retail, Bain & Company
- Kelly Pedersen, Partner and Global Retail Leader, PwC
- Moderated by Kate Robertson, Editor in Chief, Retail TouchPoints
Expect candid takes, real-world examples and insights you can actually act on.
What We’ll Cover
Holiday season has always been the ultimate proving ground for retail strategy. This year, AI is woven into nearly every layer of the retail operation, from the search bar to the supply chain.
We’ll discuss:
- AI-powered search, discovery and shopping experiences: How are retailers using AI to help customers find what they’re looking for faster?
- Personalization and customer service tools: What’s working when it comes to tailoring the customer experience at scale?
- AI for store associates and frontline teams: How are in-store teams being equipped with AI tools, and what impact is it having?
- Forecasting, inventory and operational efficiency: Can AI reliably predict demand, and what does that mean for Holiday 2026 planning?
- AI agents and conversational commerce: What role will AI shopping agents play this holiday season?
- Measuring real business impact: How are retailers defining and tracking ROI from their AI investments?
- Governance, risk and customer trust: What guardrails are retailers putting in place, and how are they communicating AI use to customers?
- What retailers expect from AI this holiday season: A forward-looking look at where the industry is heading next.
Whether you’re a retailer looking to validate your AI roadmap, a tech provider trying to understand where demand is heading or an industry professional who wants to stay ahead of the curve, this is a conversation you don’t want to sit out.
