Retail TouchPoints
As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
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Harris Teeter, a regional grocery retailer, is switching to a cloud-based version of Web dSignShop from AccessVia to better manage in-store shelf-edge sign printing. Harris Teeter has been self-hosting Web…
Executive Viewpoints January 18Caché Personalizes Digital Messaging With Usablenet Mobile App
Today’s hyper-connected omnichannel consumers jump from one touch point to the next throughout the day, while browsing inventory, researching specific products and completing transactions. To succeed in this marketplace, retailers…
News January 18Foodland Streamlines Staff Management With Traffic Counting
Today’s time-starved consumers want to complete transactions quickly and seamlessly, especially in grocery stores, where shoppers are rushing to complete their lists and move to check out. To ensure shoppers…
News January 17TouchPoints TV at #NRF13: Scott Knaul, Workforce Insight
Scott Knaul, Vice President of Retail, Workforce Insight Knaul discusses the current Workforce Benchmarking Survey, being conducted among the retail community. The research covers workforce solutions and strategies, helping…
News January 17Harnessing Social Media Feedback To Fuel Your Marketing CampaignsBy Alicia Fiorletta Because shoppers are leveraging a variety of channels to browse and buy, they have an array of opinions to…
Executive Viewpoints January 16Mobile Showrooming Leads To Increased Price-Matching In 2013
Following is Part 1 of the Retail TouchPoints series focused on Pricing Challenges In An Omnichannel World. Part 2, which offers insights into how retailers are tailoring their pricing strategies…
News January 15The Four Phases Of E-Commerce Consumer Engagement
Ultimately, every brand wants to reach the pinnacle of consumer engagement. In e-Commerce, that might mean having the latest and greatest technology or the coolest new features. Regardless, the ability…
Executive Viewpoints January 15Bad Experiences Equal Lost Customers
A recent survey of 5,000 consumers confirms that customers may abandon a company following a bad experience, but they are less likely to abandon a retailer or Internet service provider,…
Features January 15Medallia Launches Social Feedback Solution
More consumers are turning to social networks to share their feedback on products and retail experiences across channels. Increasingly consumers also are taking note of opinions shared by friends and…
News January 15
