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Personalization Is Not A Key Motivator For Shoppers, Oracle Survey Reveals
While consumers may say they want a more personalized shopping interaction, they rank personalization behind service and experience, according to findings from the Evolution of Experience Retailing, which was recently…
Features January 24Go Daddy Partners With First Data To Introduce Payment Solutions
Go Daddy, a domain name provider for small businesses, has partnered with First Data Corporation to offer the Go Daddy Payment Solutions for small businesses. The Go Daddy Payment Solutions…
News January 24TouchPoints TV at #NRF13: Henry Helgeson and Dan Dufault, Merchant Warehouse
Henry Helgeson and Dan Dufault of Merchant Warehouse Within the last year, there have been a variety of developments in the payment space. Two key trends that came more…
News January 24TouchPoints TV at #NRF13: Chris Isbrecht, MaaS360
Chris Isbrecht, MaaS360 Isbrecht talks about the importance of mobile device management for retailers. He explains the advantages and disadvantages of BYOD (Bring Your Own Device). “There are lots…
News January 24TouchPoints TV at #NRF13: Alison Henriksen, Specialty Fashion Group
Alison Henriksen, Specialty Fashion Group Henriksen explained Specialty Fashion Group (SFG), the largest women’s apparel retailer in Australia, with 900+ stores and 8 eCommerce web sites. The company has…
News January 24Looking Forward To A Great Year In Retail By Debbie Hauss As I stated in the Retail TouchPoints NRF recap: If 2009 was the low point for the retail industry…
Executive Viewpoints January 23Nine Retailers Chosen For Best Online Customer Service
In its 15th Annual Mystery Shopping Study, the e-tailing group has announced nine merchants that offer the best customer service, out of the top 100. Winners include (in alphabetical order):…
News January 23NRF: The Current Landscape Of Mobile Payments And Where It’s Headed
One-in-five consumers have had a bad retail experience, according to a Temkin Group report on customer experiences. But mobile devices — such as smartphones and tablets — can combat that…
News January 23TouchPoints TV at #NRF13: Chris Lybeer, NCR
Chris Lybeer, Vice President, Retail Division, NCR Lybeer talks about recent consumer research conducted by NCR. “Retailers are going to have to work hard and fast to keep up…
News January 23
