CRM Author Hanks Points To 3 Key Tenets For Retailers To Win The Customer Race
 Rich Hanks never set out to be a business author, guru or academic superstar. As chairman and…
News April 22
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March Sales Slump Prompts Retailers To Reevaluate Rebound Strategies
After a relatively uplifting February, it was disappointing for many to see the sales numbers for March. Retail…
News April 16
Douglas Cosmetics Gets Customer Service Facelift With Recent POS Make Over
Focused on the nurturing the needs and wants of its customers, Westport, CT-based Douglas Cosmetics, the largest cosmetics…
News April 16
New Studies Validate Wins From Retailers Who Synch Cross-Channel Strategies
 Multi-Channel is a hot topic among retail research firms who note that best-in-class retailers are pumping up…
News April 9
Which Retailers Are Winning In The Blogosphere? New Research Tracks Consumer Generated Buzz
 Value retailers such as Costco and BJ’s Wholesale Club with reputations for selling quality merchandise at low…
News April 9
richrelevance
Concept: Most e-commerce retailers are familiar with the science of product recommendations. richrelevance has created an addition to…
News April 8iPhone Apps Provide Retailers With New Ways To Connect with Consumers
Dating back to the days of its first release in July 2007 — when it sold one million…
News April 2
The Employee As An Extension of the Brand: Container Store Study
Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on…
News April 2
Re-Courting Customers For Winback Strategies Requires Right Access To Data
One of the toughest areas of retailing to define is customer value. The reason is because recency and…
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