The Latest

EPiServer Announces Behavioral Merchandising Solution

Personalization is an essential part of the online shopping experience. But building and maintaining multiple rules and settings…

U.S. Consumers Spent $5.5 Billion On Small Business Saturday

This year’s Small Business Saturday exceeded expectations, bringing in $5.5 billion — $2 million more than expected, according…

Laura Canada Moves To Multichannel Retail

Global e-Commerce is predicted to reach $963 billion by 2013, according to projections from JP Morgan. As a…

Forever21, a specialty retailer of women’s and men’s clothing and accessories, is promoting two mobile apps for the…

Omnichannel Shoppers To Spend 71% More Than Single Channel Consumers This Holiday Season

Steadily improving sentiment about the economy is expected to cause an increase consumer spending this holiday season, according…

The Perils Of Being  A Retail Editor During The Holiday Season By Debbie Hauss I feel like I…

Red Wing Shoes Wows Customers With Advanced Call Center Technology

Although consumers are sharing insights and asking questions via email and social networks, the call center remains the…

Cloud Services Move Toward Saturation In Retail

  Following is Part 3 of the Retail TouchPoints series focused on Creating Winning Cloud Strategies. In this…

Omnichannel Loyalty in Practice: How Retailers Can Maximize Brand Allegiance Among Customers

Let’s face it: the retail industry’s first-to-market acknowledgement of the world becoming an ongoing 24/7/365 omnichannel experience has…