The Latest

Home Goods And Beauty Segments To Experience Most Growth This Holiday Season

The holiday shopping season began on a positive note, with retailers across categories experiencing a healthy boost in…

CampSaver.com Increases Conversion Rates With Email Marketing

Despite the rise of mobile and social media marketing, email still plays a pivotal role in retailers’ cross-channel…

Courting Your Customers: It Starts With Attraction By Fatima D. Lora Similar to the dating scenario, retailers must…

Completing The Cross-Channel Challenge

More than three quarters (76.2%) of retailers either have a cross-channel strategy in place or are planning to…

The Only Word Retail CEOs Want To Hear Is ‘ROI’

On a fine September morning, my CEO came to me demanding higher ROI for the holiday season in…

96% Of Consumers Plan To ‘Showroom’ More Frequently

Smartphones are expected to be key shopping companions during this holiday season, with shoppers using their mobile devices…

PeriscopeLISTENS Integrates Employee Feedback Into Customer Experience Management

Best-in-class retailers leverage Customer Experience Management (CEM) solutions that collect shopper feedback across channels and integrate insights to…

TouchPoints TV: Video Recap Of The Cross-Channel Survey Report

  Completing The Cross-Channel Challenge A majority of retailers (76.2%) have either implemented or committed to a cross-channel…

Google Shopping Executive Shares Holiday Best Practices

Using a search engine to retrieve lists of suggested web sites and content is one of consumers’ first…