The Latest

Bonobos Leverages Surveys To Harness Voice Of The Customer

Web-based customer surveys provide retailers with direct feedback regarding cross-channel shopping experiences, marketing campaigns and inventory. More merchants…

Needle Announces New Partnerships With 10 Retailers

Needle, an online chat solution provider, recently announced 10 new international retail and e-Commerce customers. These new partners…

IDC Predicts Technology Trends And Turning Points For Omni-Channel In 2013

As 2013 rapidly approaches, the retail industry has a “cautious optimism and strong appetite for technology-assisted profitable growth,”…

Holiday Window Displays In New York The Lord & Taylor window display on 5th Avenue in NYC is…

Price Sentiment Declines 27% On Black Friday And Cyber Monday

Smart marketers are sharpening their focus on insights from social impressions ― the ultimate source of customer sentiment.…

Oracle Acquires Eloqua In $871 Million Deal

Oracle announced today that it will acquire Eloqua, Inc. for approximately $871 million, or $23.50 per share. Eloqua…

BI Gains Traction In WFM Solutions For Improving Customer Service

Insightful and informed store associates are essential to improving in-store customer engagement and positive brand experiences. Yet many…

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ZooStores.com Boosts Sales 73% On Black Friday And Cyber Monday

Retailers experienced a record high in e-Commerce sales from Thanksgiving Day to Cyber Monday 2012, with total online…