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customer engagement customer experience Jordan Socran Radialpoint Retail TouchPoints showrooming The Business Impact of Customer Experience 2012

Battle On The Showroom Floor

It’s a very real threat. “Showrooming” has been a leading cause of profit decline for brick-and-mortar retailers for…

Executive Viewpoints January 2
Gen Y shoppers Holiday shopping study inventory data mobile mobile devices motorola research retail Retail TouchPoints

Nearly 50% Of Consumers Believe They Are More Informed Than Store Associates

Shoppers found their personal mobile devices to be more efficient than store associates in helping them make buying…

Features January 2
data Perfect Shelf retail Retail TouchPoints

Perfect Shelf Offers 3D Modeling For In-Store Merchandising

As more consumers use digital channels to research products and complete transactions, solutions such as 3D modeling and…

News January 2
Clear Demand pricing retail Retail TouchPoints The Home Depot

Home Depot Selects Clear Demand Pricing Solution

The Home Depot has chosen a pricing solution from Clear Demand to help manage prices via “sophisticated rules…

News January 2
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Barneys Speeds POS and Releases Floor Space With Infinea Tab

Barneys New York, a luxury retailer with flagship stores in several major U.S. cities, has selected the Infinea…

News January 2
Administration Congress Debbie Hauss fiscall cliff Kofi Annan Matthew Shay NRF retail Retail TouchPoints the National Retail Federation U.S. House of Representatives United Nations

Where Does The Retail Industry Stand Following The Fiscal Cliff Negotiations? By Debbie Hauss Just a few short…

Executive Viewpoints January 2
cross channel strategies customer experience daily news desktops mobile OpinionLab Retail TouchPoints Senior Marketing Analysts smartphones tablets VoC voice of the customer

Shopper Sentiment Research Finds Retailers “Behind The Mobile Curve”

With the 2012 holiday season freshly behind us, retailers and suppliers are striving to collect detailed information on…

News January 2
blogging contest cross channel strategies daily news Duane Reade Facebook Pinterest Retail TouchPoints Show Us Some Leg social sharing Twitter user-generated content video

Duane Reade Uses Social Media And Content To Drive Product Awareness

Social media, videos, contests and blogs are effective ways for retailers to generate buzz around sales, promotions and…

News December 31
Bob's Stores credit card cross-channel customer information daily news data security Industry Insights IT Retail TouchPoints

Bob’s Stores Makes Shopper Data Security A Top Priority

Keeping customer information safe is imperative to establishing customer trust and loyalty. Every day, retailers are tasked to…

Features December 28
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