The Latest

Filter by Topic

Filter by Type

big data Dr. Matthew Green emnos U.S. retail Retail TouchPoints

Tackling The Urban Myth Of Big Data

“Big data” has become the hot new reality star.  It has broken past the business and marketing magazines…

Executive Viewpoints October 22
Business Intelligence Cloud Dimensional Research retail Retail TouchPoints

Professionals Favor Cloud-Based BI Solutions

More than half (54%) of professionals would choose a cloud-based business intelligence (BI) solution for over an on-premise…

Features October 22
customer feedback frank & oak M.Video Maxymiser OSP Group retail analytics social data

Have You Tackled The Big Data Debacle?

If you haven’t just yet, you aren’t alone.  In fact, many retailers are still working towards collecting, integrating…

Executive Viewpoints October 22
Casey McClure diapers netSuite netSuite SuiteCommerce

Blueberry Diapers Expands Omnichannel Sales Via NetSuite SuiteCommerce

Blueberry Diapers, a cloth diaper manufacturer and eTailer, has expanded its distribution business to 22 countries since moving…

News October 21
BevyUp collaboration e-commerce eTail jewelry social commerce social sharing verification

Amrita Singh Uses BevyUp To Bring E-Commerce To Life

For generations, shopping has been an innately social behavior. But over time, the tradition of visiting the town…

News October 21
clienteling company culture crm customer service J.C. Penney pricing vs. value rediscovering customer service Smile: Sell More with Amazing Customer Service technology

The Customer Service Answer Is Simple And Intuitive!

By Will Roche, Author, RocheonRetail blog Everybody wants to feel special and get a great deal! It is…

Executive Viewpoints October 21
brand advocates customer service Needle Needlers representatives social commerce Social Q&A TurnTo

Needle And TurnTo Partner To Speed Answers To Customer Questions

As part of a new partnership, Needle will now respond to customer questions through the Social Q&A platform…

News October 21
baublebar customer service e-commerce engagement multichannel retailing video chat

Creating Face-To-Face Engagement Online

Frequent readers of the Retail TouchPoints blog know how much we love BaubleBar. The multichannel jewelry retailer has done a…

Executive Viewpoints October 18
customer service engagement Karmaloop retail strategy STELLAService

Marketing To The Verge Culture

Many retailers are struggling to effectively connect and engage Millennial consumers. Although this demographic group is characterized as…

Executive Viewpoints October 18
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank