Retail Reset
Why Vitamin Shoppe Could Continue BOPIS, Curbside And Contactless Payment Well Beyond COVID-19
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Is COVID-19 Rewriting The Rules For Retail Personalization?
COVID-19 means retailers must go back to basics in many areas, including their personalization efforts,…
Making ‘Purpose’ An Actionable Post-Crisis Retail Strategy
In order to survive and thrive in the future, retailers need to rethink their brand…
How ‘Essential’ Business Strategies Can Help ‘Non-Essential’s Pivot
IHL’s Greg Buzek shares insights on some businesses categorized as “Essential” which have set good…
A Data-Driven Approach To Keeping Shelves Stocked During COVID-19
The pandemic’s effect on supply chains and the related surge in home cooking has posed…
How Significant Is The Surge In Online Grocery Sales?
COVID-19 created a sharp spike in online grocery sales, and Deborah Weinswig, CEO of Coresight…
Why Essential Retailers’ Online Sales Bonanza May Not Produce Big Profits
Essential retailers including Target, Walmart and Costco have seen dramatic online sales increases since the…
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Forrester: Digital Growth, Consumer Convenience Will Drive The ‘Next Normal’
Over the past four months, retailers have been scrambling to adapt and respond to customer behaviors that have…
Features June 11
The Looming Spike In Returns Abuse
Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. …
Executive Viewpoints June 10
Your Frontline Will Make Or Break Your Retail Restoration Plan
It has never been harder to be a frontline employee. Associates have to take extra precautions to protect…
Executive Viewpoints June 9
As Contactless Payment Use Grows, Here’s What Consumers Need To Know About Fraud Prevention
Touch-free “contactless” payments in stores and at vending machines are gaining popularity with U.S. shoppers and retailers during…
Executive Viewpoints June 8
Shapermint #MakeTheCall Mother’s Day Campaign Tops 12 Million Impressions
Historically, marketers have used Mother’s Day to tug at consumers’ heartstrings in order to get them to open…
Features June 5
Employee And Management Upskilling Must Go Beyond New Safety Protocols
As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. And although…
Features June 4
Retail’s New Normal: Here’s What Retailers Should Focus On As The Country Continues To Reopen
The COVID-19 pandemic brought into sharp focus which retailers were better prepared to weather massive market disruption and…
Executive Viewpoints June 4
Mobile, Voice, Facial Recognition: Contactless Options Could Thrive Even Post-COVID-19
COVID-19 has accelerated the contactless revolution: 84% of Americans (77% among global consumers) now expect to increase their…
Features June 3
Crisis Impacts: Bending The Retail Cost Curve
While the world is busy bending the curve in the fight against the COVID-19 pandemic, retailers are busy…
Executive Viewpoints June 2
Walmart Analyst: Flexible Distribution, Honest Communications Supported Strong COVID-19 Response
Walmart’s performance during COVID-19 represents a success story, with 10% same-store sales growth and a whopping 74% e-Commerce…
Features June 2
Forget The Hard Sell, Brands Need To Use Social Media To Give Consumers A Hug
Remember the old Peanuts bit? When Lucy sets up shop as a psychologist and charges 5 cents to…
Executive Viewpoints June 1
IAB CEO Randall Rothenberg: COVID-19 Has Accelerated ‘Storeless Discovery’
There have been plenty of “new realities” retail brands have had to adjust to over the past few…
Features June 1Top Stories
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