Seven Keys To Building A Next-Generation Customer Service Platform
More consumers are using mobile devices, online communities and social media to initiate customer service requests. This shift…
Features April 16
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Blending IT Departments Can Be Messy In A Retail Merger
The dealmakers who broker mergers — like the one between OfficeMax and Office Depot that is expected to…
Features April 16Business Author And Former Kodak CMO Shares Personalization Imperatives
Retailers are using personalization as a successful way to optimize customer engagement and acquisition, and in turn, generate…
Features April 11Acting On Social Commerce Imperatives
In the past year, retailers have really picked up the pace when it comes to social media strategies.…
Features April 8Walmart Ranks As Highest-Value U.S. Retail Brand
For the second year, Walmart has achieved the #1 highest value U.S. retail brand ranking from Interbrand, in…
Features April 8Retail Industry Improves Customer Experience Ratings
Retailers are investing more time and money in improving the customer experience across all channels. Results from the…
Features April 1Schurman Retail Group Taps The Cloud To Streamline Financial Reporting
An increasing number of retailers are recognizing the value of cloud-based solutions. Noted benefits include faster speed-to-market, decreased…
Features March 29Retail Winners Focus On Consumers And Reducing Exposure To Credit Cards
The primary focus for Retail Winners today is the customer, according to a Retail Systems Research (RSR) payments…
Features March 25Lexmark Acquires AccessVia And Twistage
On March 12, 2013, Lexmark International finalized its 8th acquisition since 2010 with the latest transactions involving AccessVia…
Features March 19Top Stories
