Latest In: Features

brickandmortar call center customer satisfaction customer service ecommerce email marketing northridge group public relations research recap social media

Retailers Still Lag In Social Media Customer Service

Although billions of consumers worldwide use social media, retailers still lag in their social customer service initiatives, according…

Features July 20
Amazon Black Friday deals ecommerce inventory assortment prime day sales shopper experience Walmart

Prime Day Garners Mixed Results From Consumers And Industry Players

The marketing mayhem surrounding Prime Day has settled, and now industry players are wondering whether it was a…

Features July 16
customer information customer service ecommerce flexibility inventory management ipad pos retail success story salesvu

Barnstormer Winery Improves The Tasting Experience With SalesVu

Barnstormer Winery is a multi-faceted business. The boutique winery, which is located in a historic barn on Seneca…

Features July 16
3d printing aptos branding Cloud customer engagement Epicor Retail innovation IT mobility pos thought leadership trend watch

Aptos CEO Discusses The Power Of Walking In Your Customers’ Footsteps

It has been an interesting few months for Aptos, the company formerly known as Epicor Retail. Since the…

Features July 13
Ace Hardware home goods internet of things iot

Ace Hardware Sees ‘Connected Homes’ As New Business Opportunities

The Internet of Things (IoT) is encouraging retailers across categories to reimagine their customer engagement tactics, associate tools…

Features July 10
american apparel branding financial news merchandising retail strategy store closures supply chain optimization turnaround

American Apparel Shows Financial Desperation With Latest Turnaround Plan

Over the past year, American Apparel has faced a slew of brand and financial struggles. Now, the clothing…

Features July 8
cloudtags connected store omnichannel shopping tablets value city furniture

Value City Boosts Omnichannel Conversions With CloudTags

Up to two thirds (66%) of retailers say omnichannel consumers are 11% to 100% more profitable than single-channel…

Features July 8
customer satisfaction retail success stories scheduling

BrandsMart Optimizes Field Service Operations With ServiceScheduling

Retailers that sell electronics can boost customer loyalty and satisfaction by offering additional services, such as item installation,…

Features July 2
data email ModCloth security syscloud

ModCloth Reduces Google App License Usage By 30% With SysCloud

ModCloth is an online retailer specializing in fashion from a variety of independent designers. Since its launch in…

Features July 1
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank