Microsoft Exec Shares 7 Tips For CX Success
Marketers are challenged with delivering an exceptional customer experience (CX). They all know and say that CX is…
Features March 1
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Toad & Co., Oregon Duck Store Leverage ERP To Simplify Reporting, Data Analysis
“Unified commerce” appears to be as much of a buzzword as an actual concept in retail. But two…
Features February 27
Holiday Sales Struggles Again Plague Department Stores
Although the NRF reported that overall holiday retail sales increased 4% in 2016, traditional retailers, predictably, did not…
Features February 24
Tapping Community To Connect Digital Strategies
Kelly Stickel launched Remodista to focus on retail disruption. By using Community as a business model, Remodista is…
Features February 22
Moosejaw, Home Depot Among Top Customer Service Leaders
They sell different products but they have one thing in common: excellent customer service. Based on the 20th…
Features February 21
Winning The Last Mile: Controlling Costs While Satisfying Consumers
The “last mile” of retail — fulfillment, delivery, returns and post-purchase services — has become the latest competitive…
Features February 18
Chinese Laundry, NetRush Simplify Sales Tax Management
With tax rules changing every year and varying across state lines, retailers face tremendous headaches trying to keep…
Features February 17
Can Gap’s Virtual Dressing Room App Reduce Returns?
Return rates as high as 30% to 40% have been a long-standing challenge for online apparel retailers. Gap‘s…
Features February 14
Calyx Flowers Replaces ‘Robotic’ Service Reps With Retention-Focused Call Center
When Mark Ranalletti and Kap Wallingford purchased Calyx Flowers in summer 2015, the husband-and-wife team sought to pivot…
Features February 13Top Stories
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