How Kroger Strengthened Customer Loyalty by Sharing its ‘Passion’ for Sustainability
Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more…
Features April 7
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Hitting the Brick-and-Mortar Mark While Blending Ecommerce Convenience into Design
The ecommerce surge generated by COVID-19 fueled a long-standing debate within the retail industry regarding the role of…
Features April 6
Beyond the Transaction: How PayPal is Helping Remove Friction Across the Commerce Experience
PayPal has come a long way from the days when it was known primarily as the way to…
Features April 5
Shoptalk 2022: Advanced Personalization Strategies and the Power of Community
Nearly 10,000 attendees crowded into the Mandalay Bay Hotel in Las Vegas for Shoptalk 2022, held March 27-30,…
Features April 4
Exclusive Q&A: ‘It Just Felt So Lonely’ Being a Person of Color in Retail Leadership
Corporate awareness of diversity, equity and inclusion practices (DE&I) in retail has grown over the last few years,…
Features April 1
Inside Walmart’s Expanding Last Mile Strategy: Employee Empowerment, Automation and Sustainability
Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and…
Features March 30
CCS 2022: Experts Provide Lessons and Best Practices from the Great Acceleration
While some brands and retailers are still adapting to some of the new realities established by the COVID-19…
Features March 29
Inside MINISO’s ‘Joyful’ Omnichannel Expansion Plan
MINISO has a big but simple goal: “We hope to make MINISO a popular lifestyle brand among young…
Features March 28
Study Reveals Strategies for Attracting Commuter vs. Home-Based Shoppers
Two primary worker groups emerged during the COVID-19 pandemic: those who prefer (or tolerate) commuting to an office,…
Features March 25Top Stories
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