Friendly Fraud and the Breakdown of Transaction Authenticity
Retail has spent the last decade perfecting frictionless commerce through one-click checkouts, instant refunds and no-questions-asked returns. But…
Executive Viewpoints April 30
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The Hidden Operational Costs of Disconnected Retail Systems (and How Modern Teams are Fixing Them)
Retailers are not struggling because they lack technology. They are struggling because their systems do not fully communicate…
Executive Viewpoints April 29
Why Your Store Associates Know Less than Your Customers — and How AI is Changing That
The gap in knowledge between today’s digitally empowered shoppers and what store associates have at hand is quietly…
Executive Viewpoints April 28
Weathering a Potential Retail Data Drought
Changes in consumer behavior, technology and privacy regulation are all impacting retailers’ ability to understand their customers. The…
Executive Viewpoints April 27
Inventory Forecasting: Why CFOs are Paying Attention
Ecommerce retailers in 2026 are watching their profit margins erode in the face of multiple financial pressures. As…
Executive Viewpoints April 24
Video Still Reigns Supreme — but Retail Performance Depends on Where it Plays
Retail is experiencing a new level of growth pressure. Margins are tighter, loyalty is harder to earn and…
Executive Viewpoints April 23
From Checkout to Trust Layer: How Merchants Can Prepare for Agentic Commerce
For more than two decades, online checkout, from the “buy now” button to the credit card prompt to…
Executive Viewpoints April 22
The Hidden Costs of Skipping Pre-Hire Verifications
As the temperature rises, so does the pressure on retail and hospitality leaders to fill seasonal positions. We’re…
Executive Viewpoints April 21
3 Key Questions to Ask Before Adopting AI Tools for SMS Marketing
SMS marketing can yield strong results for retailers – and leveraging AI can help power personalized text-message marketing…
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