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Is Touchscreen Tech Having A Major Moment?
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What’s The Future Of Retail CX?
How will the definition of a “great customer experience” change in a post-COVID world? What…
How Article Used Data To Pivot During COVID
Article takes a data-driven approach to all things CX. When COVID first hit, the DTC…
Using Marketing To Reaffirm Purpose And Value
In April and May, the Siegel+Gale team interviewed a panel of CMOs to assess how…
Retail Strategy 2.0: Separating Urgent From Important
Jason Goldberg believes COVID-19 is a time machine. It has made us travel five years…
Beyond the Register: How Modern POS Delivers Measurable ROI for Retailers
Forward-thinking retailers are leveraging modern POS to meet evolving customer expectations while unlocking significant operational…
Want To Adapt To Disruption? Prioritize Your People
Charlene Li has built a career around studying disruption and the leadership practices that separate…
Digital In The Age Of COVID-19
In the age of COVID-19 there is a need to look to near real-time consumer…
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The Opportunity For Change
For the past six months, the consumer-packaged goods (CPG) industry has been turned on its head because of…
Executive Viewpoints July 16
How Luxury Brands Are Responding To COVID Tension With Innovation
COVID-19 has been an accelerant of retail disruption, and no vertical has been left unscathed. For the luxury…
Features July 9
Will Next-Gen Video Help Save Commerce?
These are unprecedented and uncertain times. And because customers must now rely on online retail for most of…
Executive Viewpoints July 9
The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Three Requirements For Successful Retailers Post-Pandemic
The global pandemic has accelerated the pace of change for the retail industry at a rate we have…
Executive Viewpoints July 7
How The COVID-19 Crisis Impacts The Employee-Customer Relationship And How To Keep It Strong
For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has…
Executive Viewpoints July 6
RetailX Virtual: How 4 Digital-First Retailers Leverage Tech To Enhance Human Connections
When COVID-19’s stay-at-home orders halted most physical retail and boosted e-Commerce, it wasn’t just the brick-and-mortar retailers that…
Features July 2
AI Can Be A Decisive Factor In Retail Players’ Business Recovery
Despite an increase in e-Commerce activity since quarantine measures were introduced, retailers, placed in a state of economic…
Executive Viewpoints July 2
Innovate And Automate: How To Optimize Fulfillment In The E-Commerce Era
We’re lucky to be living in an age of convenience — just think about that smartphone in your…
Executive Viewpoints July 2
Reshoring: COVID-19’s Impact On The Supply Chain
At this point, it’s impossible to quantify the ramifications of COVID-19. That may be the case for several…
Executive Viewpoints June 30
Are Any COVID Class Actions In Store For American Retailers?
Since COVID-19-related closures started in March 2020, we have seen a huge uptick in class action lawsuits from…
Executive Viewpoints June 29
DTC Brands Must Upgrade Shopper Experience To Capitalize On COVID-19 Disruptions
Direct-to-consumer (DTC) brands have fared well during the COVID-19 crisis, and that trend will likely continue, at least…
Features June 29
COVID-19 Exposes Which Brands Have Been Slow To Embrace E-Commerce
After safer-at-home mandates and social distancing protocols forced many brick-and-mortar retailers to shut their doors, consumers have redirected…
Executive Viewpoints June 26Top Stories
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