Sears expanded the Shop Your Way mobile app to allow curbside returns and exchanges via its In-Vehicle Pickup service. Launched earlier this year, the Shop Your Way mobile app provides access to reviews, product comparisons and pricing information. The app also offers coupons and personalized offers to shoppers located in or near a Sears or Kmart store.
To use the new service, members must first visit sears.com, click on the customer service link and choose “Returns & Exchanges.” Customers are asked to identify the item they wish to return and, if desired, select a replacement. They are notified via email once the replacement is ready for pickup. To finalize the transaction, shoppers park in designated In-Vehicle spots, notify the store of their arrival via the Shop’In feature in the Shop Your Way app and wait approximtely five minutes for a Sears employee to complete the return or exchange.
“Buying what you really want should be easy — that’s why we continue to make it more convenient to pick-up, return and exchange items that you have purchased right from your car,” said Leena Munjal, SVP, Sears Holdings. “We’re all living busy, on-the-go lives, and this latest expansion to Sears integrated retail conveniences means that you can spend less time making a return or exchange and more time shopping.”
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