Why ‘Free Returns’ Broke U.S.DTC and What to Do About It Before Q4
The story is repeating across U.S. retail. Sub-scale DTC brands closing. Established DTC names cutting staff. Category leaders…
Executive Viewpoints October 19
Latest In: returns
Footwear Brand Frye’s Resale Expansion is Helping Solve the Stubborn Returns Problem – Sustainably
Founded in 1863, The Frye Company is the oldest continuously operating shoe company in America — and one…
Features April 9
What the 2025 Holiday Return Season Revealed about Retail’s Fraud Problem
The 2025 holiday season delivered the first trillion-dollar holiday in U.S. retail history, with online spending alone hitting…
Executive Viewpoints February 24
Sponsored
From Product Research to Fulfillment: How AI Is Simplifying Ecommerce Operations
Artificial intelligence is reshaping the entire retail lifecycle—streamlining everything from customer discovery and automated content creation to predictive inventory and frictionless post-purchase support. By unifying front-end experiences with back-end logistics,…
October 19
The Returns Blind Spot: Why Retailers Lose Customers After Checkout
Every holiday season, retailers pour resources into making their checkout experiences accessible. They audit shopping carts, test payment…
Executive Viewpoints February 19
Holiday Returns are Where Loyalty is Won or Lost
Black Friday and Cyber Monday are over. Dashboards already show who hit targets and who missed. What they…
Executive Viewpoints December 23
A Better Return on Returns: How Data is Redefining B2B Resale Strategies
Gone are the days when retailers relied on spreadsheets, emails and phone calls to offload customer returns and…
Executive Viewpoints September 17
ThredUp Makes Resale Technology Free for All, Plans New Peer-to-Peer Offering
Online resale platform ThredUp has made a bold move in its effort to promote the development of circular…
News May 9
Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud
Retailers understandably want to create strict returns policies to reduce instances of fraudulent or abusive claims. At the…
Executive Viewpoints April 23
How Authentic Reviews, Transparency can Help Alleviate the Headache of Returns
There’s a famous quote, usually attributed to Benjamin Franklin, to the effect that there is nothing certain in…
Features January 24Top Stories
Latest Podcasts
Latest Resources
