Footwear Brand Frye’s Resale Expansion is Helping Solve the Stubborn Returns Problem – Sustainably
Founded in 1863, The Frye Company is the oldest continuously operating shoe company in America — and one…
Features April 9
Latest In: returns
What the 2025 Holiday Return Season Revealed about Retail’s Fraud Problem
The 2025 holiday season delivered the first trillion-dollar holiday in U.S. retail history, with online spending alone hitting…
Executive Viewpoints February 24
The Returns Blind Spot: Why Retailers Lose Customers After Checkout
Every holiday season, retailers pour resources into making their checkout experiences accessible. They audit shopping carts, test payment…
Executive Viewpoints February 19
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Holiday Returns are Where Loyalty is Won or Lost
Black Friday and Cyber Monday are over. Dashboards already show who hit targets and who missed. What they…
Executive Viewpoints December 23
A Better Return on Returns: How Data is Redefining B2B Resale Strategies
Gone are the days when retailers relied on spreadsheets, emails and phone calls to offload customer returns and…
Executive Viewpoints September 17
ThredUp Makes Resale Technology Free for All, Plans New Peer-to-Peer Offering
Online resale platform ThredUp has made a bold move in its effort to promote the development of circular…
News May 9
Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud
Retailers understandably want to create strict returns policies to reduce instances of fraudulent or abusive claims. At the…
Executive Viewpoints April 23
How Authentic Reviews, Transparency can Help Alleviate the Headache of Returns
There’s a famous quote, usually attributed to Benjamin Franklin, to the effect that there is nothing certain in…
Features January 24
Note to Retailers: How to Maximize the Post-Purchase Experience With a Modern Order Management System
Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC,…
Executive Viewpoints January 1Top Stories
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