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Clyde Helps Retailers Enhance Their Post-Purchase Customer Experience

Clyde has launched an Ownership Enrichment Platform tool, designed to enable deeper customer relationships and drive lifetime value through reimagined product protection, registration and issue resolution experiences. The platform includes two new products, Registration and Claims Plus, as well as its existing Extended Warranty solution, to help bring more value to the post-purchase experience for both retailers and customers.

The Clyde platform aims to cover the entire post-purchase journey with moments that generate meaningful insights and build direct relationships with customers in every channel. Each of the three solutions can assist with parts of this overall goal:

  • Registration: This tool invites retail customers into a brand’s digital onboarding experience, so brands can connect with their third-party customers directly in order to enhance product, marketing and outreach efforts, which can help with retargeting and re-engaging shoppers in the future;
  • Claims Plus: Claims Plus is a smart resolution app that plugs into a retailer’s existing support workflow to unite disparate data sources and automate instant claims resolution for product issues; and
  • Extended Warranty: This solution helps brands build trust and drive revenue with product protection options that include bespoke brand-native design, purpose-built programs and data-driven optimization.

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