Rethinking CX Priorities In A New Retail Landscape
With 30+ years of experience in the retail industry, including her prior position as VP of Customer Experience…
News May 8
Latest In: Retail Innovation
Microsoft Stores Pivots, Gives 2,000 Brick-And-Mortar Employees Digital Access To Consumers
In the wake of COVID-19, many retail businesses focused on adapting their products and services — especially if…
Features May 8
Are Today’s Retail Leaders Qualified To Manage The Post-COVID-19 Future?
If the COVID-19 crisis has taught retailers anything, it’s that even the best-laid plans and the most solid…
Features May 7
Why Contactless Fulfillment Popularity Could Last Well Beyond COVID-19
To prevent the spread of COVID-19, consumers and retailers are changing the way they interact both inside and…
Features May 5Retail Store Tours Launches Weekly Series To Spotlight COVID-19 Recovery Strategies, Trends
To support the retail industry in its COVID-19 response and recovery, Retail Store Tours has developed “On The…
News May 4
How Essential Retailers Will Adapt And Scale To Better Serve Customers Post-COVID-19
COVID-19 has sent shockwaves across retail businesses and the entire ecosystem that supports the industry — employees, suppliers,…
Executive Viewpoints May 4
Mall Recovery Report: Quick Rebound Or Long-Term Struggle?
Even before COVID-19 dealt a body blow to “non-essential” physical retailers, malls were experiencing significant business headwinds —…
Features April 23
Why COVID-19 Is Accelerating The Decay Of The ‘Mediocre Middle’
With a retail career that spans 30 years and stints at brands including Sears and Neiman Marcus Group,…
Features April 22Rite Aid, CVS Health Add COVID-19 Testing Sites
Rite Aid and CVS Health are have both rolled out additional coronavirus testing sites: Rite Aid’s are in…
News April 17Top Stories
Latest Podcasts
Latest Resources
