Four Real-Life Examples Of How Agility Unlocks CX Innovation In E-Commerce
Consumers are getting harder and harder to impress. The bar for what makes a standout customer experience (CX)…
Executive Viewpoints August 11
Latest In: Retail Innovation
Using VR To Understand Consumers In A Post-COVID-19 World
Eye tracking is a common way for retailers to research buying behavior, but until recently eye trackers have…
Executive Viewpoints August 5
Exclusive Q&A: EY Defines 5 Post-Pandemic Consumer Segments
In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now, to model scenarios that would challenge…
Features August 3Salesfloor Awards Program Spotlights Frontline Workers
The coronavirus pandemic has served to remind everyone of how vital frontline workers are, particularly in retail. With…
News July 28
Digital Distancing: Top 3 Ways Retailers Can Connect With In-Store Shoppers
The pandemic has been a punch in the jaw for many of us in retail. The pace and…
Executive Viewpoints July 28
Exclusive CEO Q&A: How LUXIE Is Pivoting To Win Older Shoppers
As the LUXIE brand has grown to become a global DTC cosmetic tools brand sold in 160 countries,…
Features July 14
How Luxury Brands Are Responding To COVID Tension With Innovation
COVID-19 has been an accelerant of retail disruption, and no vertical has been left unscathed. For the luxury…
Features July 9Walmart’s Next Medical Breakthrough: Selling Health Insurance
Walmart has made no secret of its ambitions to become a player in the health care industry. Just…
News July 8
Making The Case For American Dream As The ‘Ultimate Experience Center’
Mark Ghermezian, Co-CEO of the American Dream complex located in New Jersey’s Meadowlands, insists that his internal team…
Features July 8Top Stories
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