What Does CX Automation ‘Done Right’ Look Like?
As more omnichannel retailers look to adopt CX automation to better serve customers through the full order lifecycle,…
Executive Viewpoints November 21
Latest In: Personalization
Sephora’s Delicate Dance: Offering Prestige Beauty to Value-Conscious Consumers
Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members…
Features November 10
CRM for Brick-and-Mortar Businesses: How Virtual Queueing Software Provides Valuable Customer Insights
We live in a data-driven age, and nowhere is data more important for your business than in your…
Executive Viewpoints November 7
Kibo Sells Personalization Platform to Centre Lane Partners
Kibo has sold its personalization business to Centre Lane Partners, a private investment firm that focuses on growing…
News October 28
Brazil’s RaiaDrogasil Taps into Store WiFi to Personalize Promotional Offers
Latin America drugstore chain RaiaDrogasil is leveraging its in-store WiFi network to offer location-based marketing across 2,500 Brazilian…
News October 24
How Grocers Can Optimize Tech for Hybrid and Price-Sensitive Shoppers
Grocers today are navigating numerous operational issues in the midst of the disruptions that have been challenging the…
Executive Viewpoints October 10
Retail is Getting Harder: Here’s How AI Can Help Retailers Prepare for Future Disruptions
Over the last couple of years, the retail industry has been navigating against brutal headwinds: the worst pandemic…
Executive Viewpoints October 7
#RSP22: Everything You Need to Know About Holiday 2022
Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather…
News October 6
Music Curation — What Retail Brands Need to Know
I’ll admit it: a good chunk of my early music discovery came from Shazam. I vividly remember being…
Executive Viewpoints October 3Top Stories
