Latest In: Loyalty

Clarks digital goods digital twins e.l.f. beauty Featured Forever 21 gaming PacSun Roblox skins Walmart

How Brands from Walmart to Pacsun Have Harnessed the Power of Digital Twins

In its broadest and most straightforward definition, a digital twin is “a virtual replica of a physical object,…

Features December 23
customer engagement Featured in-person events in-person experiences livestream sellers livestream shopping poshmark

How Poshmark’s In-Person Events Drive Livestreaming Results

Brands and retailers are investing more in cultivating community — not just online, but through immersive IRL experiences.…

Features December 20
customer service Featured Holiday ThinkTank (2025) Holiday ThinkTank: Customer Experience (2025) mobile tech omnichannel excellence tractor supply
Tractor Supply has made enhancements to its mobile app to create a more localized and personalized experience for both consumers and associates.

SVP Reveals How Tractor Supply Assesses Tech to Power ‘Legendary’ Service Experiences

A key aspect of Tractor Supply Company’s brand mission is providing legendary customer service. That means investing in…

Features December 16
business news growth strategies new store openings Penn District primark store expansion

Primark Plans 5 New Locations Following $90 Million U.S. Expansion

Primark plans to put even more time and money into its U.S. expansion in 2025. The apparel and…

News December 13
Featured Holiday ThinkTank (2025) Holiday ThinkTank: Customer Experience (2025) in-store experience loyalty program loyalty strategy Ollie's Bargain Outlet payment payment experience Sunbit

Ollie’s Elevates Loyalty Strategy with its Branded Credit Card

Ollie’s Bargain Outlet is focused on creating value. But even though it’s a discount retailer, it’s thinking not…

Features December 13
Lowe's MyLowe's Rewards

Lowe’s Launches Online Marketplace, Revamps Loyalty Programs

Lowe’s has revealed key elements of its 2025 Total Home Strategy, including the initial launch of a third-party…

News December 12
ConsumerWorld.org Stop & Shop

Stop & Shop to Deploy In-Store Kiosks for Easier Access to Digital Coupons

Stop & Shop will deploy Savings Station kiosks in half its stores this month and complete a chainwide…

News December 11
Amazon Amazon Dash Carts Amazon Fresh Amazon Just Walk Out amazon prime design:retail design:retail Featured electronic shelf labels Featured Holiday ThinkTank (2025) Holiday ThinkTank: In-Store Experience (2025) retail store design self-checkout smart shopping carts Whole Foods Whole Foods 365
The new Amazon Fresh in Woodland Park, N.J.

Has Amazon Finally Cracked the Code for Grocery Retailing?

In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting…

Features December 11
Pete Olanday Returnuary sales tax compliance vertex

How Retailers can Reduce Tax Complexities and Make the Nice List this Holiday Season

Festive decorations line the aisles and holiday classics start playing in every store you enter. The holiday shopping…

Executive Viewpoints December 11
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