Latest In: Loyalty

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The Psychology of Customer Pain Points: Why Real-Time Feedback is Essential for Employee Wellbeing

Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70%…

Executive Viewpoints September 15
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Sephora Glams Up Delivery via Uber While Ace Gets to Work with DoorDash

Sephora and Uber Eats have partnered to provide on-demand delivery services from the beauty retailer’s stores across North…

News September 9
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Preview of Walmart's new livestreaming series Collector's Night

Walmart Launches Weekly Livestreaming Series for Collectors

Walmart is expanding its long-time partnership with live commerce platform TalkShopLive to launch a new weekly livestreaming series…

News September 4
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Skullcandy Gains Access to First-Party Customer Data with Post-Purchase QR Code Solution

Like many brands that have been sold primarily through retail and wholesale channels, headphone and gaming brand Skullcandy…

Features September 2
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Tariff-Proofing Retail: Why Digital Subscriptions and Gifts Matter Now

Most retailers are worried about the impact of the new tariff regulations on sales in 2025. Even for…

Executive Viewpoints September 1
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The Future of Agentic AI Ecosystems in Retail

Agentic AI, where autonomous agents perform actions on behalf of people, may be relatively new, but it’s advancing…

Executive Viewpoints August 22
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Computer Vision Brings Retail Inventory into Sharper Focus

The average inventory accuracy rate is 83%, and while that seems like a fairly high number, the missing 17%…

Executive Viewpoints August 20
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Digital Grocery: A Marketing Gold Mine for Non-Food Brands

Food and beverage brands already know the value of reaching grocery shoppers digitally. Grocery ecommerce isn’t just growing…

Executive Viewpoints August 18
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Business Professor Shares Tips for De-Risking Supply Chains (Hint: it’s not Nearshoring)

Every business, everywhere, must deal with some level of uncertainty. But today’s extraordinarily high levels of uncertainty, particularly…

Features August 14
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