Latest In: Loyalty

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ForeSee Results and Viewpoints Network Partner to Measure Online Community Satisfaction

Focused on measuring customer satisfaction, ForeSee Results and Viewpoints Network announced a partnership to provide Viewpoints.com and Viewpoints Technology Platform…

News February 23
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Powering Customer Intelligence With Predictive Analytics

By Richard Scott Saban, President & CEO, Retail Technology In Action LLC By definition, predictive analytics is the…

News February 18
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Sears Engages Online Customers With New Social CRM Tools

Focused on optimizing the online experience around its brands, Sears Holdings has taken a big step to engage…

News February 11
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Harvesting Loyalty Via Facebook: Give Customers Their ‘15 Minutes of Fame’

Tapping the community vibe on Facebook, some retailers are taking a page from Hollywood’s playbook, giving their “fans”…

News February 4
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New Keynote Study Says Mobile Commerce Still in Infancy

Best Buy ranked number one in mobile home page performance, according to a recent study conducted by Keynote…

News February 4
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Abercrombie & Fitch and Hollister Go Mobile with Digby

Abercrombie & Fitch has taken its brands to the mobile channel. The retailer has enlisted mobile commerce solutions…

News February 4
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7 Ways to Innovate During Recession

By Andrew Razeghi, Professor, Kellog School of Management, Northwestern University Moments of economic turbulence provide the unique opportunity…

News February 4

Macy’s, HSN, Sony Top Online Customer Satisfaction Charts From Foresee Results

Coming off the most critical selling period of the year in e-retail, U.S. retailers have been given an…

News January 28
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Do Followers & Fans Equal Loyalty: A Look Inside Retailers Strategies For Social CRM

Some retail and consumer brands now have more than one million “fans” and “followers” via social networks such…

News January 19
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