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Customer loyalty customer service loyalty showrooming social media The State of Social Customer Service 2012

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Executive Viewpoints December 19
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ZooStores.com Boosts Sales 73% On Black Friday And Cyber Monday

Retailers experienced a record high in e-Commerce sales from Thanksgiving Day to Cyber Monday 2012, with total online…

Features December 19
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Simon Malls Partners With Jifiti To Enable Social Gifting

Simon Malls recently developed a new partnership with Jifiti, a provider of an in-store social gifting smartphone app,…

News December 17
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Kirkland’s Spreads Christmas Cheer With Gamification Campaign

Retailers are leveraging mobile marketing and social media to capture shopper attention and dollars this holiday season. Because…

News December 17
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LightFish Offers Online Shopping Community

LightFish, a new social shopping web site, offers shopping enthusiasts a new way to connect with like-minded peers…

News December 12
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Who’s Driving Shopping Traffic For Retail Sites? [Infographic]

With the help of peer reviews and sharing capabilities on social media sites, consumers can offer online retailers…

Executive Viewpoints December 11
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Standing Out In A Crowded Social Space

A Q&A with Brad Klaus, Founder & CEO, Extole Facebook is a valuable social network for today’s connected…

Executive Viewpoints November 27
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Omnichannel Shoppers To Spend 71% More Than Single Channel Consumers This Holiday Season

Steadily improving sentiment about the economy is expected to cause an increase consumer spending this holiday season, according…

Features November 23
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Does the “F” in F-Commerce Stand for “Flop”?

Facebook has certainly drawn its share of grief this year. There’s the mishandled IPO and a stock price…

Executive Viewpoints November 12
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