Internet Week NY: Retailers Strive To Utilize Technology With A Human Touch
While it is easier than ever to connect with customers in a wired world, retailers are looking for…
Features May 30
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10 Retailers Receive 2013 Channel Innovation Awards
In its third year, Retail TouchPoints is proud to present Channel Innovation Awards to 10 deserving retail companies.…
Features May 28SDL Releases Fredhopper 7.5
SDL, a data and analytics solution provider, today launched SDL Fredhopper 7.5, a cloud-based solution that helps retailers…
News May 22Forrester Analyst Shares Social Customer Service Best Practices
Quality customer service is the backbone of every successful retail organization. By ensuring customers are satisfied, retailers can…
News May 22Using Social Media To Translate “Posts” Into Profits
In a webinar aired live today, executives from Microsoft Dynamics and Junction Solutions shared the latest trends and…
News May 20Local Measure Provides Real-Time Social Media Monitoring
Social networks are becoming increasingly important sources for retailers to capture detailed data on consumer preferences and behaviors.…
News May 20Gilt Groupe Boosts Customer Satisfaction With Cross-Channel Service Tools
Online shoppers can browse and buy conveniently from the comfort of their homes. But when consumers have questions…
News May 16Retailers Are Discovering A Valuable New Payment Platform In Social Media
This is Part 3 of the Retail TouchPoints Payment Report. View Part 1, or Part 2. Click…
Features May 14Donna Karan Exec Shares Social Media Best Practices
The luxury industry is on an upswing: 25% of affluent consumers purchased at least one high-end product a…
News May 8Top Stories
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