Challenges Facing Retailers And 3 Ways Social Customer Care Can Help
By Joshua March, Founder and CEO, Conversocial Whether your customers are in-store or online, they expect quick resolution…
Executive Viewpoints October 14
Latest In: social media
The Dessy Group Engages User-Generated Content To Share Bridal Stories
Progressive retailers are acknowledging the impact of user-generated content, and in turn, are featuring customer photos and feedback…
News October 9Analytics Optimization: Spotlighting Trends And Success Stories
Following is Part 1 of the Retail TouchPoints Analytics Optimization feature. This article will highlight research regarding retailers’…
News October 7Duane Reade Marks One Million Twitter Followers With NYC Celebration
By Alicia Fiorletta, Senior Editor Although the retail world has been buzzing about the powers of Facebook and…
Executive Viewpoints October 2The Socialization Of Online Retail
By Chris Rallo, COO, BevyUp E-Tailing has come a long way. Early on, online shopping was solitary with…
Executive Viewpoints September 30Lost And Found: Why Journey Mapping Is Critical To Your Business
Customer journey mapping is not a new idea. In fact, the concept of “journeys” has become so pervasive…
Executive Viewpoints September 26New Research Confirms Social Drives Sales
A longstanding debate has been taking place in the retail world about the effectiveness of social media. When…
Executive Viewpoints September 24Social Annex Partners With MarketLive To Convert Social Leads To Sales
Social Annex, a social apps and social login provider, has formed a partnership with e-Commerce platform provider MarketLive…
News September 23Julep Taps Brand Fans To Accelerate Growth, Product Development
Social media enables brands and retailers to assess the sentiment of thousands — and at times millions —…
News September 20Top Stories
![[RTP] Gartner Emily](https://www.retailtouchpoints.com/wp-content/uploads/2026/10/RTP-Gartner-Emily--150x150.png)
Latest Podcasts
Latest Resources
