Customer Experience Excellence In An Omnichannel World
By Greg Sherry, Verint Systems The rewards for organizations that succeed at providing omnichannel customer experience excellence are…
Executive Viewpoints September 5
Latest In: omnichannel strategy
A New Face For Birchbox: Co-Founder Discusses Dive Into Brick-And-Mortar
After meeting while attending Harvard Business School, Hayley Barna and Katia Beauchamp created Birchbox to help consumers test…
Features August 25
La Prairie Localizes International E-Commerce Experiences With Demandware
Quality products and a luxurious, memorable customer experience have been part of a winning formula for Swiss beauty…
Features July 2Shopper Marketing’s Big Bang: Your Universe Is Expanding
By Mort Aaronson, Chairman/CEO, PlaceWise Media It wasn’t long ago that shopper marketing was a discipline that was…
Executive Viewpoints June 30Target Taps Execs From Orbitz, OkCupid For Digital Advisory Council
Target has created a Digital Advisory Council to spark and accelerate its digital transformation. Executives participating in the…
News May 28
Sears Unveils New Service Tools For Shop Your Way Members
Only 7% of consumers are extremely satisfied with the customer service brands are providing across channels, according to…
Features May 5Macy’s Institutes Layoffs, Refocuses Efforts On Online Channel
Macy’s has announced that it will lay off 2,500 employees and close five stores by the early Spring…
News January 13Macy’s Institutes Layoffs, Refocuses Efforts On Online Channel
Macy’s has announced that it will lay off 2,500 employees and close five stores by the early Spring…
News January 13Bebe Makes Omnichannel A Must-Have Accessory
In the fast fashion space, retailers release affordable, on-trend products quickly throughout the year. Retailers at the other…
News October 30Top Stories
Latest Podcasts
Latest Resources
