Latest In: Kearney Consumer Institute
Amazon amazon prime day cordial Kearney Consumer Institute
Amazon has moved its 2026 Prime Day event from July to June in the U.S., but will hold…
News
May 1
brand superfans customer centriticy customer feedback strategy Customer loyalty Featured Katie Thomas Kearney Consumer Institute
“Brand fans” are definitely loyal customers, but not all loyal customers are brand fans — and for many…
Features
March 11
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It’s been a rough couple of years, to put it mildly. A global pandemic, social unrest, the proliferation…
Features
October 11
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
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The topline numbers from Alibaba’s 11.11 shopping festival indicate the strength of China’s rebound from the impact of…
Features
November 16