Latest In: ING Direct

Bad Experiences Equal Lost Customers

A recent survey of 5,000 consumers confirms that customers may abandon a company following a bad experience, but…

Features January 15

As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue

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Kroger to Acquire Giant Eagle for $1.65 Billion, Expanding into Ohio Valley Region

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What Wayfair is Learning as it Takes Its Online Catalog to Brick-and-Mortar

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Six Things to Know About Reformation’s Business as the Company Prepares to Go Public

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Winning on Reddit: How Walmart, Home Depot and MAC Tap into the High-Value Community

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The AI Shopping Journey: What’s Delivering Results for Retailers Now

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Will AI Replace the Store Associate? Separating Hype from Reality

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From Click to Confidence: Elevating AI‑Powered Ecommerce Experience and Scale with Shopify, Microsoft & Vertex

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Latest In: ING Direct

Bad Experiences Equal Lost Customers

Top Stories

As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue

Kroger to Acquire Giant Eagle for $1.65 Billion, Expanding into Ohio Valley Region

What Wayfair is Learning as it Takes Its Online Catalog to Brick-and-Mortar

Six Things to Know About Reformation’s Business as the Company Prepares to Go Public

Inside Miniso’s Bet on IP and Brick-and-Mortar in the U.S.

As Top-Tier Malls Pull Ahead, the Bottom Tier Starts to Crack

Latest Podcasts

Retail Remix Deep Dive: How to Maximize Summer Sales with Lightspeed

From Loyalty Data to Retail Media: Molly Hjelm’s Playbook for RedVest

Winning on Reddit: How Walmart, Home Depot and MAC Tap into the High-Value Community

Beyond the Dress: Inside David’s Bridal’s Transformative Platform Strategy

How Frances Valentine Built a Viral Fashion Brand Around Women 50+

Latest Resources

AI’s Impact on the Path to Purchase

Mid-Year Retail Check-In: What’s Working, What’s Shifting and What’s Next

The AI Shopping Journey: What’s Delivering Results for Retailers Now

Will AI Replace the Store Associate? Separating Hype from Reality

From Click to Confidence: Elevating AI‑Powered Ecommerce Experience and Scale with Shopify, Microsoft & Vertex

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