Why Stores Could Benefit from AI’s Reshaping of Ecommerce
Retailers will be forgiven if their heads are spinning after this turbulent year of near-constant shifts in the…
Features October 23
Latest In: Holiday ThinkTank: Customer Experience (2025)
Inside Primark’s Playbook for Winning the U.S.
In the nearly 10 years since Primark first landed on U.S. shores, the Dublin, Ireland-based retailer has been…
Features October 10
How True Religion Proved it can ‘Stand Alongside Couture’ During NY Fashion Week
Last month during New York Fashion Week, a host of brands not typically included in the luxury cohort…
Features October 3
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Holiday Sales Predictions Vary, but One Thing is Clear — AI will be a Winner
Sales forecasts from Deloitte and Salesforce predict relatively rosy sales this holiday season, but not everyone is predicting…
Features September 18
From Chaos to Catalyst: Five Scheduling Lessons Retailers Should Carry from Holiday Season into the New Year
When the holidays hit, retail staffing often goes off the rails. AI can bring order to the chaos—tightening…
Sponsored September 16
How Conversational AI is Shifting SMS from a Marketing Tool to a Service Channel
From the moment that it became socially acceptable (and technically possible) to send marketing text messages, brands have…
Features September 9
Skullcandy Gains Access to First-Party Customer Data with Post-Purchase QR Code Solution
Like many brands that have been sold primarily through retail and wholesale channels, headphone and gaming brand Skullcandy…
Features September 2
NBCUniversal Research: Consumers Won’t Skimp on Back-to-School — but They Will Spend Carefully
Schools are already open in some parts of the country, but the 2025 back-to-school (BTS) shopping season still…
Features August 25
Research Reveals Many Consumers Misunderstand What ‘Made in the USA’ Labels Actually Mean
Last month, the Federal Trade Commission began to crack down on false “Made in the USA” claims, sending…
Features August 18Top Stories
