How Localization is Helping CVS Position Itself as the Modern General Store
CVS is one of the largest retailers in the U.S. by store count, with more than 9,000 locations…
Features March 26
Latest In: Holiday ThinkTank: Customer Experience (2025)
Retail is the Most Common Location for Gun Violence, but There’s More to the Story
In 2024 there were 5,462 gun-related incidents in the U.S., and retail represented the single biggest vertical where…
Features March 18
Athleisure Faceoff: How Lululemon, Vuori, Alo and Fabletics are Making Their Case to Consumers
For decades the world of sports apparel was dominated by a few big names — Nike, Adidas, Puma…
Features February 25
Returns and Fraud are on the Rise — Happy Returns Wants to Help
Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor.…
Features January 23
SVP Reveals How Tractor Supply Assesses Tech to Power ‘Legendary’ Service Experiences
A key aspect of Tractor Supply Company’s brand mission is providing legendary customer service. That means investing in…
Features December 16
Ollie’s Elevates Loyalty Strategy with its Branded Credit Card
Ollie’s Bargain Outlet is focused on creating value. But even though it’s a discount retailer, it’s thinking not…
Features December 13
At 60, The Paper Store Remains Committed to Being the ‘Antithesis of Online Shopping’
Like most retailers of a certain age, The Paper Store debuted in brick-and-mortar — in this case a…
Features December 3
Hanna Andersson’s Secret Digital Sauce: Personal Shoppers and a Relentless Focus on the Customer
The decision to close all its stores in 2020 could have been seen as a rare failure for…
Features November 26Top Stories
