Listen Now: What $24 Billion in Prime Day Spending Tells Us About H2
Amazon Prime Day has become one of the biggest sales days of the year (and is fast becoming…
Features August 6
Latest In: Holiday ThinkTank: Customer Experience (2025)
Tariff Ripple Effects: Businesses Take Profitability Hit as Stressed Consumers Buy Less
The sands of President Trump’s shifting global trade policy seem to be beginning to settle, but in the…
Features August 4
Exclusive: Faire Surpasses 100K Members as Indie Retailers Seek Out Value, Variety
It’s no secret that small businesses are under pressure in the current economic environment — tight margins and…
Features July 30
Forget About Gen Z — Overlooked Gen X Spends the Most, and will Through 2033
As brands court Gen Z, they may be missing out on a significant opportunity — Gen X. New…
Features July 24
Back-to-School 2025: Season Stretches at Both Ends as Consumers Seek Value
Like the holiday shopping season, which has been steadily creeping back toward October (or even earlier), the back-to-school…
Features July 22
Salesforce Global Holiday Forecast: AI Will Drive $1.6 Trillion in In-Store Sales
AI already has affected shopping habits for large numbers of consumers, and its ability to make hyper-personalized product…
Features July 2
Walmart Deploys AI-Powered Task Management and Translation Tools for Associates
Walmart is in the process of deploying AI-powered tools to meet key store associate requirements, including a task…
News June 25
Longchamp’s Art-Infused SoHo Store has been Redesigned with Hospitality in Mind
Every retailer wants its physical spaces to feel welcoming, but the newly redesigned Longchamp store in NYC’s SoHo…
Features May 22
The UPS Store’s Secret to Success: Maintaining a High ‘Say-to-Do’ Ratio
One of the paradoxes involved in providing great customer experiences (CX) is that it’s often essentially invisible to…
Features May 20Top Stories
