Debbie Hauss

How Hanna Andersson CEO Mike Edwards Plans To Grow Niche Brand Into Billion-Dollar Business

In this exclusive Q&A, Hanna Andersson CEO Mike Edwards (former CEO of eBags) shares insights into his strategies for competing in the…

RTP Editor Named To Top 100 Retail Influencer List

Debbie Hauss, Editor-In-Chief of Retail TouchPoints, has been named as one of Vend’s Top 100 Retail Influencers for 2019. The list recognizes…

Answering The Question: Why Change Now?

At the recent Oracle Industry Connect event, I had the opportunity to learn about the digital transformation of Casey’s General Stores — the fourth-largest convenience chain…

Retail 2008 To 2018: A Decade Of Revolutionizing The ‘How’ Of Customer Engagement

I’ve been covering the retail industry for a long time. In one of my first jobs out of journalism school, I worked…

Exclusive Q&A: Victra Chief Experience Officer

Editor’s note: Two days before my interview with Michael Moore, his company, A Wireless, officially changed its name to Victra. The largest…

My Last Great Customer Experience: 5 Ways REI Is Saving The Store

I just experienced my first backcountry camping trip a few months ago, and REI helped to make it a fun, safe adventure. REI is…

Organized Retail Crime Hurts You (Even If You’re Not CVS Or Walgreens)

I’ve been covering the retail industry for a long time now, but just had my first truly intensive lesson on Organized Retail…

How To Turn Personalization Into A Real Strategic Asset

In retail, we like to throw terms around like they’re magical words. “Personalization” was the term of the moment during the Shop.org…

Has The Organic Food Market Outgrown Whole Foods?

Admittedly, I am a Whole Foods shopper. My relationship with Whole Foods dates back to before the company acquired the Fresh Fields…

Why There Really Is Value In A Name

While most industry experts and executives agree that a focus on innovation, transformation and customer-centricity are key to a successful future in…

14 Retailers Win 2014 Store Operations Superstar Awards

Successful store operations improve the customer experience and ultimately, the bottom line. But today’s store operators are constantly juggling numerous challenges, from…