Capturing the Growing Spending Power of Gen Z and Gen Alpha
Gen Z and their younger counterparts in Gen Alpha are often referred to as “digital natives.” But what…
Features August 18
Latest In: customer support
Sweaty Betty Rolls Out Mobile POS Across 73 Stores
Women’s activewear and lifestyle brand Sweaty Betty has rolled out the mobile POS from NewStore in 73 stores…
News July 19
Study: 72% Of Shoppers Say Texting Improves Support Experience, But Retailers Fail To Promote It
While only 25% of shoppers use text/SMS messages to contact customer support and 29% use live chat, retailers…
Features April 6
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Three Reasons To Take Your Contact Center Into The Cloud
In order to stay ahead in today’s highly competitive environment, the realization is that businesses must prioritize digital…
Executive Viewpoints January 7Three Ways Customer Support Is Reshaping Retail
By Anand Janefalkar, UJET As consumer values and priorities are shifting towards a more multichannel and digital experience,…
Executive Viewpoints June 17
UJET Adds New Enhancements To Customer Support Suite
UJET, a multichannel customer support solution provider, has added features including Wait Time Text Prompt, Inactive Chat Identification…
News May 9
86% Of Consumers Access 5+ Support Channels In Search Of Answers
Consumers are apparently not all that eager to talk with call center agents. Those with a question or…
News November 9
Le Tote Augments The Digital Stylist Experience With Innovative Customer Service Strategies
Le Tote was created to make shopping easier. After all, the brand’s female audience has a big problem:…
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