Latest In: customer satisfaction

Alicia Fiorletta call center cross-channel customer satisfaction customer service daily news email FAQ Frequently Asked Questions Gilt Groupe Retail TouchPoints social media Zendesk

Gilt Groupe Boosts Customer Satisfaction With Cross-Channel Service Tools

Online shoppers can browse and buy conveniently from the comfort of their homes. But when consumers have questions…

News May 16
checkout time customer satisfaction mobile pos QSR quick-serve restaurants restaurant

Aceituna Café Speeds Ordering And Checkout With mPOS

For quick-serve restaurants (QSRs), time is money. Long wait times may help determine whether a consumer stays at…

News May 9
cloud-based solutions customer satisfaction EMV loyalty programs mobile payment NFC payment options store operations

South Bend Brew Werks Adds New Payment, Loyalty Options With Genius

The payment space constantly is evolving, particularly with the U.S. transition to the Europay, MasterCard and Visa (EMV)…

News March 11
Alex and Ani cross-channel marketing customer satisfaction environmental sustainability line-busting mobile pos Mobiquity mPOS POS integration

Alex and Ani Improves Sales By 318% With Mobile POS

Retailers know that time-starved consumers want to avoid long lines at any cost, but also don’t want shoppers…

News February 25
brick and mortar couponing customer satisfaction digital coupons email email marketing Fanzz gifting Gigwalk ipad iPerceptions mobile mobile pos MokiMobility MokiTouch Pro mPOS pos PrimeSense 3D QSR retail Retail TouchPoints Revel Systems ShopKeep shopper behavior shopping social gifts Solution Spotlights startups

Solution Roundup: 10 New Offerings Target Mobile, POS Markets

 New solutions are helping retailers create more compelling shopping experiences for today’s demanding cross-channel consumers. Below is a…

News December 10
customer satisfaction inventory merchandising Orvis retail Retail TouchPoints The Orvis Company

Orvis Selects MID Advanced Allocation Solution

The Orvis Company has implemented the MID Retail Merchandise Advanced Allocation suite to manage flow of merchandise to…

News November 8
Australia customer satisfaction data loyalty program online promotions purchases Revionics success surveys

City Farmers Takes A Scientific Approach To Pricing And Promotions

Best-in-class retailers are collecting and analyzing data in real time to make more efficient decisions — especially around…

News October 8
3point5.com challenges customer satisfaction education engagement eXperticity games gamification Goal Zero quizzes retailers shopping experience store associates training videos

Goal Zero Boosts High-Tech Product Sales With Multimedia Training Platform

Store associates are vital contributors to shoppers’ brick-and-mortar browsing and buying experiences. Stellar in-store employees act as first-hand…

News September 27
abercrombie & fitch assortment planning Bob's Stores customer satisfaction inventory management JustEnough Kenneth Cole levi Strauss merchandising pricing promotions purchase rates Restoration Hardware retail Retail TouchPoints TJ Maxx

Demand-Driven Merchandising Solution Tackles Complex Inventory Challenges

Best-in-class retailers are leveraging innovative technologies that allow better merchandising and assortment planning decisions. As consumers continue to…

News September 24
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank