Loop Commerce Improves The E-Gift Giving Experience
Purchasing gifts for friends and family members can be an arduous process if a consumer doesn’t know exactly…
News May 1
Latest In: customer satisfaction
Turning Lemons Into Lemonade: How To Find The Opportunity In Negative Customer Experiences
By Mickael Bentz, Adobe Campaign Social media has provided a digital megaphone for disgruntled customers to publicly shame…
Executive Viewpoints April 27Good Intentions Turned Bad
By Marc Appana, WebLinc Technology can be a real differentiator for retailers — one that draws new customers…
Executive Viewpoints March 2
57% Of Online Purchases Are Returned Due To Retailer Error
By analyzing returns data, retailers can better understand consumers’ preferences and behaviors. Additionally, this data can help organizations…
News February 26Have You Ever Switched After A Bad Retail Experience? The RTP Editors Spill
Recently on the RTP blog, we outlined the bottom-line impact of poor customer service. An increasing number of consumers are…
Executive Viewpoints December 10Two Factors That Will Make Or Break Retailers’ Holiday Season
By Frank Poore, CommerceHub As the holiday season takes off, record numbers of consumers will go online to…
Executive Viewpoints November 14The Data Migration Epiphany: Solutions Versus Software Meet Growing Retail Demands
By Alan Arnold, EVP and CTO, Vision Solutions When you work in IT, you’re constantly managing expectations. People…
Executive Viewpoints October 24
83% Of Shoppers Are Satisfied With Their Online Shopping Experiences
The vast majority (83%) of online shoppers say they are satisfied with their online shopping experiences, while 63%…
News August 11
CVS/pharmacy Revs Up Omnichannel Strategies For Holiday Season
During the 2013 holiday season, retail sales increased 3.8% to $601.8 billion, according to the National Retail Federation…
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