Managing Returns In A Complex Omnichannel Environment
Omnichannel has been a hot topic for the past few years in retail. That begs the question: When…
Executive Viewpoints February 2
Latest In: customer satisfaction
What? Â You Launched A Loyalty Program Without An Exit Strategy?
By Babs Ryan, ThoughtWorks Retail Seems that some loyalty customers are Plenti [sic] angry about having their current loyalty program replaced.…
Executive Viewpoints October 26Five Questions Retailers Should Address To Improve The In-Store Experience
By Mike Lewis, TimeTrade There’s no shortage of interest in the rise of mobile and online shopping, but…
Executive Viewpoints August 28
Retailers Still Lag In Social Media Customer Service
Although billions of consumers worldwide use social media, retailers still lag in their social customer service initiatives, according…
Features July 20
Chinese Laundry Walks The Omnichannel Walk With Celerant
In the omnichannel era, shoppers expect to always receive the products they want, at the right price and…
News July 20
BrandsMart Optimizes Field Service Operations With ServiceScheduling
Retailers that sell electronics can boost customer loyalty and satisfaction by offering additional services, such as item installation,…
Features July 2Can Walmart Dethrone Amazon Prime?
Last week, reports from Tech Crunch and Reuters revealed that Walmart would be investing in a new service…
Executive Viewpoints May 20Customer Experience Scoring: Which Route Is Best?
By Tom Martin, Glance Networks Customer experience is a phrase that is frequently tossed around. According to the…
Executive Viewpoints May 15
Nordstrom Tests Curbside Pickup In 20 Locations
Nordstrom is aiming to expand its omnichannel fulfillment options by testing curbside pickup in 20 locations nationwide. Currently,…
News May 6Top Stories
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