Rather than Recline into Old Age, La-Z-Boy is Reinvigorating its Brand for Today’s Consumers
Getting older is hard — humans know it, and so do brands. But unlike humans, brands don’t have…
Features June 5
Latest In: customer-centricity
The Three Pillars Of Personalization: A Cross-Functional Approach To Optimizing The Customer Experience
For years, retailers have been told how valuable personalization can be for their business. In fact, brands have…
Executive Viewpoints April 8
NPS Is Not The Answer To Understanding Your Customers. Here’s What You Can Do Instead
Executives have long been convinced that Net Promoter Score (NPS) is the gold standard when it comes to…
Executive Viewpoints January 23
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Customer Experience Is The New Black…Again
If you attend enough industry events and conferences, it’s not hard to figure out that customer experience is…
Executive Viewpoints February 20
5 Ways Retailers Can Stay Ahead Of The Technology Explosion
Every day there seems to be a hot new technology grabbing headlines, promising to transform the buying journey…
Executive Viewpoints March 22Why Customer-Centric Companies Are Outperforming Competitors
By Hannah Spruce, High Speed Training While austerity and recession continue to hit people hard, customers are choosing…
Executive Viewpoints September 30Connected Retail: The Promise of IoT
By Oliver Guy, Software AG For me, retail is the greatest industry on the planet. Why? Because it…
Executive Viewpoints February 29
Macy’s Digital Thrives On Culture Of Customer-Focused Innovation
Mobile’s extraordinarily strong performance during the 2015 holiday season may have caught some in the retail industry by…
Features January 17
Dynamic Pricing: A Game-Changer Or A Gamble?
Dynamic pricing. Its appeal is obvious: adapt pricing — in-store and online — to drive demand, maximize margins…
Executive Viewpoints December 8Top Stories
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