Latest In: cross-channel

Developing Social Strategies That Resonate With Connected Consumers

As today’s consumers become more hyper-connected, they are turning to social networks more frequently to make buying decisions.…

Gilt Groupe Boosts Customer Satisfaction With Cross-Channel Service Tools

Online shoppers can browse and buy conveniently from the comfort of their homes. But when consumers have questions…

Fender Selects Knotice To Drive Cross-Channel Initiative

Fender, the U.S. electric guitar and bass manufacturer, has partnered with Knotice to better connect with consumers and…

Seven Keys To Building A Next-Generation Customer Service Platform

More consumers are using mobile devices, online communities and social media to initiate customer service requests. This shift…

Reinventing Retail

 The forces of globalization, the Internet, social media and emerging sourcing models have drastically and permanently changed the…

HSN Transitions To ‘Boundary-less Retail’

In today’s omnichannel world, where consumers see a retailer only as a single brand, merchants must create fluid…

Harnessing Social Media Feedback To Fuel Your Marketing CampaignsBy Alicia Fiorletta Because shoppers are leveraging a variety of…

Bob’s Stores Makes Shopper Data Security A Top Priority

Keeping customer information safe is imperative to establishing customer trust and loyalty. Every day, retailers are tasked to…

TouchPoints TV: Video Recap Of The Cross-Channel Survey Report

  Completing The Cross-Channel Challenge A majority of retailers (76.2%) have either implemented or committed to a cross-channel…