Exclusive: Automated Voice Agents are Hurting Customer Retention
Everyone’s been there — you try your mightiest to get the machine on the other end of the…
News July 25
Latest In: contact center
Are you Customer-Obsessed? Here’s Why you Should Be
When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Exceeding customer expectations…
Executive Viewpoints December 6
Elevate Retail Experiences with Next-Gen Contact Center Tech
Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they…
Executive Viewpoints May 18
The Mistake Retailers Risk Making with Contact Center as a Service
How can we serve customers more effectively? The question may be as old as retail itself, but in…
Executive Viewpoints December 17
Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings
Zoom Video Communications has agreed to acquire Five9, a provider of cloud-based contact center solutions, in an all-stock…
News July 20Three Reasons To Take Your Contact Center Into The Cloud
In order to stay ahead in today’s highly competitive environment, the realization is that businesses must prioritize digital…
Executive Viewpoints January 7
With Text And Chat, Pier 1 Imports Cuts Costs, Adds Visuals To Contact Center Interactions
Pier 1 Imports has been looking for ways to save money, including ongoing moves to right-size its store…
News October 18
Backcountry’s Gearheads Leverage Expertise And Enthusiasm To Build Customer Relationships
People who are passionate about their outdoor activities, whether they are skiers, cyclists, mountain climbers or off-roaders, like…
Features November 15
87% Of Contact Center Leaders Say Agents Are Highly Stressed
In the retail industry, excellent customer service can help build a loyal consumer base. And store associates, call…
News May 26Featured
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