contact center

Elevate Retail Experiences with Next-Gen Contact Center Tech

Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they keeping pace with evolving…

Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings

Zoom Video Communications has agreed to acquire Five9, a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately…

With Text And Chat, Pier 1 Imports Cuts Costs, Adds Visuals To Contact Center Interactions

Pier 1 Imports has been looking for ways to save money, including ongoing moves to right-size its store footprint. A customer contact…

Backcountry’s Gearheads Leverage Expertise And Enthusiasm To Build Customer Relationships

People who are passionate about their outdoor activities, whether they are skiers, cyclists, mountain climbers or off-roaders, like to trade stories with…

87% Of Contact Center Leaders Say Agents Are Highly Stressed

In the retail industry, excellent customer service can help build a loyal consumer base. And store associates, call center agents and other…

83% Of Organizations Don’t Think Current IT Systems Will Meet Future Contact Center Needs

Up to 83% of organizations indicate that their current IT systems are not equipped to meet future business needs, especially within their…

Five9 Updates Cloud-Based Contact Center Solution

Customer service is a pivotal part of the browsing and buying journey. Service agents, as a result, play an important role in…

How Will Inflation Shape This Holiday Shopping Season?

Inflation Drives Back-to-School Worries as Shoppers Plan to Spend Less Overall

From Merchant-Centric to Customer-Centric: How to Transform Online Product Discovery

Starting Off on the Right Foot: 5 Keys to a Seamless Appointment Scheduling Processes

contact center

Elevate Retail Experiences with Next-Gen Contact Center Tech

Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings

With Text And Chat, Pier 1 Imports Cuts Costs, Adds Visuals To Contact Center Interactions

Backcountry’s Gearheads Leverage Expertise And Enthusiasm To Build Customer Relationships

87% Of Contact Center Leaders Say Agents Are Highly Stressed

83% Of Organizations Don’t Think Current IT Systems Will Meet Future Contact Center Needs

Five9 Updates Cloud-Based Contact Center Solution

How Will Inflation Shape This Holiday Shopping Season?

Inflation Drives Back-to-School Worries as Shoppers Plan to Spend Less Overall

From Merchant-Centric to Customer-Centric: How to Transform Online Product Discovery

Starting Off on the Right Foot: 5 Keys to a Seamless Appointment Scheduling Processes

3 Innovative Video Experiences to Drive Your Retail Advertising Strategy

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