Exclusive: New Research Highlights How Brands Can Capture Today’s Always-On Shopper
It started with COVID, and it hasn’t stopped — consumer shopping behaviors continue to rapidly shift even as…
Features September 27
Latest In: consumer behavior
Resale Continues to Rise: Global Secondhand Sales to Hit $350B by 2027
Consumers and retailers are turning to resale more than ever amid economic uncertainty, according to ThredUp’s 11th annual…
News April 5
‘Shopper Promiscuity’ Forcing Brands to Completely Reimagine How they Connect with ConsumersÂ
By now we’ve all heard the news that brand loyalty is in decline. But Rebecca Brooks, CEO of…
Features July 29
Study: Consumers Warm to Social Commerce, But Payment Mistrust Could Hamper Growth
Isolation was a defining characteristic of 2020: with stores, workplaces, restaurants, gyms and travel hubs closed, people around…
Features June 7
Making Click-and-Collect a Moment to Connect
A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to…
Executive Viewpoints March 24
5 Ways COVID-19 has Reshaped Consumer Behavior
With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward…
Features February 12
10 Consumer Trends Shaping the Future of Retail
Seismic shifts in consumer trends accelerated by the pandemic will have long-lasting implications for the retail industry at…
Features February 3
Consumer Behavior Fuels Fraud And Retailers Need To Fight Back
Trying to provide customers with a simple, streamlined and frictionless interaction is a more-or-less universal goal. Every retailer…
Executive Viewpoints July 22
Rethinking Loyalty: Rewarding Everyone Is Not Rewarding You
If retailers wish to attract loyal customers, they must offer more than just run-of-the-mill discounts. These days, giving…
Executive Viewpoints May 13Top Stories
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