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As ChatGPT Focuses on Checkout, Google Hones its Shopping Experience

NRF Forecasts Nearly $850 Billion in Returns in 2025, Slight Decrease from 2024

Salesforce Integrates with ChatGPT’s Instant Checkout

Ulta Debuts Online Marketplace Open Exclusively to Brands

How Edible Brands Leverages Brick-and-Mortar in a Delivery-Centric Category

Inside Primark’s Playbook for Winning the U.S.

Banwari Agarwal

The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support

With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the industry’s approach needs an…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

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AI at a Crossroads: Leadership, Ethics, and ROI

Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Unlock the Secrets to a Profitable Holiday Season

From Data Center to Storefront: How AI + Edge Computing are Transforming Retail

2025 Telecom Retail Trends: AI, Tech, and What Your Peers are Planning Next

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