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Product Substitution: How Savvy Retailers and Manufacturers can Build Supply Chain Resiliency, Reduce Costs and Improve Customer Experiences

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases,…

Executive Viewpoints November 17

Alibaba Cancels Cloud Group Spinoff, Blames U.S. Chip Export Restrictions

Alibaba Group has nixed plans to spin off its Cloud Intelligence Group as a separate company, citing recently expanded U.S. export controls designed to “further restrict the export to China…

News November 16
New generative AI features land on Google Search in time for the holidays.

Google Helps Shoppers Find the Perfect Gift with Generative AI 

Earlier this month, Google debuted a slate of tools to help bargain-hunters find what they need this holiday season. Now the company is bringing generative AI into the mix as…

News November 16
Crate & Barrel has opened a new flagship in a historic building in NYC's Flatiron district.

Crate & Barrel Opens New NYC Flagship with Virtual Counterpart

Crate & Barrel has opened the doors of its new New York City flagship in a historic building in the Flatiron district. Serving as the brand’s first-ever immersive design store, the location…

News November 16

5 Coach Stores Deploy AR-Powered Try-On Tech for Holiday Campaign

At Coach locations in Boston, Atlanta, Miami, Toronto and Austin, Texas, visitors can see how they’d look sporting the luxury brand’s products, accompanied by holiday-themed imagery including a pearlescent ribbon…

News November 16

New Pottery Barn Mobile App Features Free Design Help and Virtual Previews

Pottery Barn has introduced a new mobile app for iOS that allows users to get free real-time help from a Design Crew associate as well as make in-store, in-home or…

News November 16

Lego Group Holiday Windows Inspire Transatlantic Digital Snowball Fight

For its holiday windows in New York and London, the Lego Group has deployed interactive technology that allows visitors to have a digital snowball fight with their peers across the…

News November 16

How Food Retailers Can Build Their Brands with Healthier Own-Label Ranges

The perception or image of private-label brands has evolved — from being seen as a cheaper or lower-quality alternative to now being viewed as credible products, even outperforming national brands.…

Executive Viewpoints November 16

Nike Revamps C-Suite with New Leaders in Design, Innovation, Marketing and Tech

Nike is making several top-level personnel changes in key areas, with new leaders in marketing, design, innovation and technology. The brand is promoting from within in several cases as well…

News November 15
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